1. About This Policy

Be You Too Full (“we,” “our,” “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all services provided by Be You Too Full, including but not limited to the Be You Too Full programme, The Vibrant Woman, The Loud Woman, Boundaries of Worth, and any other programmes offered under The WHOLE Woman Series, as well as the Women of Oz charity initiative.

By using our website, subscribing to our programmes, or otherwise providing your personal information to us, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Identifying information: your name, email address, postal address, phone number, and date of birth.

Financial information: payment details necessary to process your subscription (note: we do not store full credit card numbers; payment processing is handled by our third-party payment provider).

Programme participation information: your programme enrolment history, preferences, and any correspondence you send us in relation to your participation.

Website usage information: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.

Communication preferences: your preferred method and frequency of contact.

We do not intentionally collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation) unless you voluntarily provide it to us in the course of correspondence or programme participation. If you do provide sensitive information, you consent to us collecting and holding it for the purpose for which it was provided.

3. How We Collect Personal Information

We collect personal information directly from you when you:

• subscribe to one of our programmes or mailing lists;

• purchase a product or service from us;

• contact us by email, phone, or through our website;

• participate in surveys, competitions, or promotional activities;

• interact with our website or social media pages.

We may also collect personal information from third parties, including our payment processors, email service providers, and website analytics platforms.

If we receive personal information about you that we did not solicit and that is not reasonably necessary for our functions or activities, we will destroy or de-identify that information as soon as practicable (provided it is lawful and reasonable to do so).

4. Why We Collect, Hold, Use, and Disclose Personal Information

We collect and use your personal information for the following purposes:

• to provide our programmes and services to you;

• to process payments and manage your subscription;

• to communicate with you about your programme, including sending weekly programme emails;

• to respond to your enquiries and provide customer support;

• to send you marketing communications (with your consent, and with the ability to unsubscribe at any time);

• to improve our website, programmes, and services;

• to comply with our legal obligations.

We will not use or disclose your personal information for a purpose other than the purpose for which it was collected, unless you consent, the use or disclosure is required or authorised by law, or an exception under the APPs applies.

5. Marketing Communications

We comply with the Spam Act 2003 (Cth). We will only send you direct marketing communications where you have consented or where we reasonably believe you would expect to receive such communications based on your existing relationship with us.

Every marketing communication we send will include a clear and functional unsubscribe mechanism. If you opt out of marketing communications, we will action your request within five (5) business days. Opting out of marketing will not affect transactional communications related to your active programme subscription.

6. Disclosure of Personal Information

We may disclose your personal information to the following third parties:

• our email service provider (for programme delivery and communications);

• our payment processor (for subscription billing);

• our website hosting and analytics providers;

• professional advisers (such as accountants and lawyers) where necessary;

• government authorities where required by law.

We require all third-party service providers to handle your personal information in accordance with the APPs. We will not sell, rent, or trade your personal information to any third party for their marketing purposes.

7. Overseas Disclosure

Some of our third-party service providers (such as email platforms, payment processors, and website hosting services) may store data overseas, including in the United States. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the APPs or are subject to a substantially similar privacy regime. By providing your personal information to us, you consent to the disclosure of your information to overseas recipients as described in this policy.

8. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to collect information about your browsing activity. This helps us improve the functionality and user experience of our website. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

We use analytics services (such as Google Analytics) that collect de-identified usage data. This data is used in aggregate to understand how visitors use our website and to improve our services.

9. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes password protection, encryption of data in transit, and restricting access to personal information to authorised personnel only.

We store personal information electronically using secure, reputable cloud-based services. We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

10. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988. This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

11. Access and Correction

You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact us using the details below. We will respond to your request within thirty (30) days. We may verify your identity before processing your request. Access to personal information will be provided free of charge, except where an unreasonable amount of effort is required, in which case we may charge a reasonable fee.

If we refuse your request for access or correction, we will provide you with written reasons for our decision and information about how to make a complaint.

12. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint with us using the contact details below. We will investigate your complaint and respond within thirty (30) days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

13. Children’s Privacy

Our programmes are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as practicable.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated policy will be published on our website with a revised “last updated” date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at:

Be You Too Full

Email: paige@beyoutoofull.com.au

Website: www.beyoutoofull.com.au

Postal Address: PO BOX Altona North VIC 3025